TEMPO Support

Need help with Time, Countdown, Ambient, purchases or restoring your collection? Everything below covers the most common questions.

Restore Purchases

Open TEMPO and use Restore Purchases. You must be signed in to the same Apple or Google store account that was originally used to make the purchase. Restoring works for eligible non-consumable purchases once the store confirms ownership.

Purchase not showing

• Confirm you have an active internet connection.
• Confirm you are signed in to the correct Apple or Google store account.
• Restart TEMPO.
• Use Restore Purchases.
• If ownership still does not appear, contact us using the email below.

Purchase cancelled or failed

If a purchase is cancelled or fails, no entitlement is granted unless the store confirms the purchase. If the store later confirms a completed purchase, use Restore Purchases so TEMPO can reflect it.

Refunds

Purchases are made through the Apple App Store or Google Play, so refunds are generally handled by Apple or Google through their own processes, together with any consumer rights that apply where you live. We cannot process store refunds directly, but we are happy to help you understand what happened with an entitlement.

Countdown

Countdown is designed as an in-app experience. It may not continue if the app is force-quit or the process is terminated by the operating system, unless future platform functionality changes.

Offline use

Core Time, Countdown and Ambient functionality can work offline. The in-app Store, purchase verification and restoring purchases may require an internet connection.

Contact

Email developer@poweredby.co.za. Please include your device, operating system version and TEMPO app version so we can help faster.

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